ICT Support

Our skilled MCP technicians, with an excess of 10 years industry experience, can assist your technical requirements, whether it be via our dedicated helpdesk, or in the format of remote access and onsite support, we're here to assist your basic or challenging requests that require urgent attention.

The following support packages have therefore been designed with flexibility and cost efficiency in mind, thereby giving you the opportunity to select a solution that best fits your needs, whether it is in the format of short-term pay as your go or long-term unlimited / proactive support.   

Pay as you go

Blocks of hours can be purchased in multiples of 10hrs to assist any technical request you may have, which can be topped-up and renewed as and when required.  Up to a 35% discount can also be offered to organisations that purchase >30hrs in one block and there's no tie-in to this flexible package, thereby providing the freedom to 'pay as you go'.

Annual Lite

Organisations that have an annual budget to maintain their IT systems can enter into our annual agreement which ensures peace of mind and no hidden costs.  Our annual lite package deals with all technical support requests for all hardware and software specified within the terms of the service level agreement.

Annual Pro

Our premier pro-active service allows our technicians to take complete control of your systems, essentially operating as an outsourced IT department.  Through a combination of monitoring tools, remote access technology and scheduled maintenance visits we will completely manage your IT systems.

Regular 'pro-active' tasks include, but are not limited to, the following:

-          backup monitoring

-          service pack/software updates for servers/desktops

-          complete server monitoring

-          anti-virus monitoring/updating

-          server event log analysis

-          disk space management

-          recommended hardware/software

This service gives you peace of mind that your systems are being properly managed and maintained thus reducing the chance of serious downtime.  

Each of our technical packages have no call out fee during office hours and include the provision of a free technical audit prior to commencing with any technical maintenance contract, therefore providing a useful benchmark for future upgrades and IT developments!

Support methodology
Ebility Technologies aim to achieve the highest level of customer satisfaction which is managed by our 5 stage development process to ensure the delivery of our services are managed within a controlled environment (see below). 

Step 1 - Initiate
Customer consulted to determine the specification of support request.  Confirm customer’s quality expectations including, timescales, cost and outcomes to be delivered.
Step 2 - Start-up
Commence the project based on service level agreement developed during Step 1.
Step 3 - Manage
Named staff member ensures responsibility for the successful management and delivery of the service as per agreement.
Step 4 - Control
Named staff member continuously monitors the delivery of the service and makes necessary changes to achieve service objective.  Customer notified of any issues identified out with quality expectations/ tolerance levels, potential risks and approval sought before progress is made.
Step 5 - Close 
Customer is consulted to ensure quality expectation is achieved.  Once confirmed the service is signed off or renewed.

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